Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we use for our Linux cloud website hosting isn’t separate from the hosting account. It’s included in our full-featured Hepsia hosting Control Panel and you will be able to visit it at any given time with just a few clicks, without leaving your hosting account. The ticketing system offers a quick-search box, which will help you find practically any ticket that you’ve sent in the past, if needed. Moreover, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to handle a given problem even before you submit a ticket. The response time is maximum 1 hour, so you can get prompt assistance at any given moment and if our support staff recommends that you should do something in your account, you can do it instantly without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which implies that you will not require a separate support platform to get in touch with our help desk team – you can do this on the spot if you confront a problem. Sending a new ticket requires a couple of mouse clicks and finding an older one is equally simple. With our smart search box, you can swiftly find any ticket that you’ve submitted in the past. You can submit a ticket at any time whatsoever since our client service team members are at your service 24 hours a day, 7 days a week and reply in no more than sixty minutes, even though it seldom takes that much to receive a response. With Hepsia, you’ll have everything in one location and you can forget about signing in and out of two or more platforms to troubleshoot a simple issue.