One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to receive a reply to an e-mail or a tech support ticket. Irrespective of when you contact us, we’ll help you out within no more than sixty minutes with any pre-sales or technical enquiries that you might have. The fact is, our real reply time scarcely ever surpasses twenty-thirty minutes. Since we are working 24/7, you’ll always obtain support in a timely manner and we realize exactly how crucial that is in the electronic world. Shortly after you contact us, we’ll respond to your questions. If you experience any technical problem, we’ll deal with it on your behalf, or we will provide you with all the needed information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a support ticket through your web hosting Control Panel or write an email regarding your semi-dedicated server, you’ll get a reply within less than one hour. You can touch base with us at any time in regard to billing, general or technical matters and because of the fact that we’re available 24x7, you’ll always get help in a well-timed fashion. Depending on the specific issue or question, we’ll provide you with more info, sort out the problem if it has been caused by something within our reach or tell you what steps to take in case you need to modify a given setting for a web-based application that we can’t access. You can forget about waiting for an entire day for each answer. The fact is, in most cases we respond to tickets and emails within no more than 20 to 25 minutes.