Customer Support Channels
A 60–Minute Response Time Guarantee
We provide a 1–hour response warranty for any support ticket or e–mail that you send to our help desk team. We will quickly answer all the standard inquiries and forward right away the matter to our server administrators if further assistance is required. If you take advantage of the Optional Managed Services package, we’ll carry out any of the included server management services at a time that has been agreed upon in advance.
An Excellent Client Support Service
Should you need help with the Site Control Panel or with any of the applications that we have installed on the dedicated server on your behalf, don’t hesitate to get in touch with our customer support team anytime through the ticketing system. Plus, in case you require assistance managing your dedicated web hosting server, you can make use of our Optional Managed Services package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting services, backup disk space, etcetera.
A User–Friendly Help Section
We have provided the Site Control Panel with a detailed knowledge base, which features extensive explanations of all its features and functionalities. What’s more, we have prepared in–depth video tutorials that will further teach you how to carry out a specific action or solve a commonly encountered problem. The instructional articles and the tutorial videos are easily reachable from every Site Control Panel section via the Help and Videos buttons in the top right corner.